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Staff scheduling plays a central role in the management of Canadian hospitals’ day-to-day activities. To this day, it is still a very conventional, people-driven process that relies mostly on manual labour. Digital technology is now offering practical new ways to optimize conventional scheduling processes. Discover some of the challenges that hospitals and care facilities may face when selecting new technologies.

Digitization of hospital processes represents a concrete and measurable approach to creating opportunities for automation and cost-containment across patient-based service infrastructures. Unfortunately, many hospitals and departments for that matter, are not equally fortunate and have yet to see technology optimize their processes.

For most companies that operate outside the healthcare sector, little time and limited resources are spent tackling issues like recurring overtime and absenteeism. These issues, however, represent a routine problem for most hospitals and primary care institutions across Canada and, if neglected, can prove costly.

From the perspective of a scheduler or planner, the two most common pitfalls that undermine a schedule are overtime and absenteeism. The result of suboptimal planning, these issues put undue strain on nurses and stretch allocated budgets and resources.